IESCOBillDesk

Bill help and information

Choose the company printed on your bill, then use the guide for the task you need to finish. Each company page opens its own billing service.

Choose your electricity company

Find the right guide

Choose a guide by the problem you have

If you have a paper bill but cannot identify the right number, begin with the reference-number guide. It explains the account fields and why the meter serial number is different. If the record opens but you need a copy, the download and print guide covers checking the preview and keeping a private PDF.

If the amount is unexpected, start with the bill-reading guide. Compare the period, readings and units before reviewing arrears and adjustments. The tariff guide then explains how to match a category and period rather than applying a single advertised price to every account.

Keep account issues separate from website issues

A supplier must investigate readings, payment credits and consumer details. This site cannot edit those records. The complaints guide helps you prepare a clear description and keep the acknowledgement for follow-up. For a blank page or failed lookup, the troubleshooting guide helps identify whether the problem begins in the form or at the result destination.

Before you begin

  1. Match the company on your earlier bill with the checker selected.
  2. Keep the full account identifier, including leading zeroes.
  3. Check the consumer address and billing month on the returned record.
  4. Save the bill and payment receipt as separate documents.

Applying for a connection

A new connection needs a supplier application rather than a bill lookup. Read the new-connection guide to understand how to keep application acknowledgements and payment records together. The checker cannot create an account or assign its identifier.

Frequently asked questions

Which company checker should I choose?

Choose the supplier named on your earlier bill. An address alone is not a reliable account identifier.

Which guide helps with an invalid number?

Start with the reference-number guide to identify the correct field, then use the troubleshooting guide if the lookup still fails.

Where can I learn to save a PDF?

The download and print guide covers the browser print menu, preview checks and keeping a readable private copy.

Can the directory resolve a billing complaint?

No. Read the complaint preparation guide, then ask your supplier to investigate the account using its own support process.